Terms and Conditions

Shipping & Delivery

EME Furniture supply directly to schools and educational establishments. We are unable to deliver to residential addresses. For other business requirements, please contact us. 

Deliveries are made under cover, to ground floor loading area. For other requirements, including installation please contact us.

Delivery is normally 3 to 4 weeks from date of placing your order, however this can increase during peak periods, please contact us for further information if required.

Deliveries are normally made in 7.5T or 18T vehicles. 

Privacy & Security

We understand the importance or maintaining and protecting your privacy and will not sell or rent your personally identifiable information to anyone.

When you engage in certain activities on this site, such as registering for an event, subscribing to a newsletter, or downloading information we may ask you to provide certain information about yourself by filling in an online form. The information you provide will be kept confidential and will be used to support your relationship with us. From time to time we may use this information to provide you with relevant information we think would be of particular interest. At a minimum we will always give you the opportunity to opt out of receiving such direct marketing. We will follow local requirements, such as allowing you to opt in before receiving unsolicited contact, where applicable.

We use information we hold about you to monitor the use of the site and to keep records of traffic flows to the site. This may be by using a "cookie" or small piece of information stored on your computer's hard drive by your browser. The cookies that we use contain no personal information that could be used to identify you. It is possible to configure your browser so that cookies are not used automatically but this may prevent you from having the benefit of some of the site's features.

We work closely with other organisations and individuals to perform functions on our behalf. Examples include processing credit card payments, sending postal mail and email, and customer service. They are provided with personal information necessary to perform the task and may not use it for any other purpose.

Account and other personal information will be released by us when we believe it is necessary to comply with law.

This site includes links to other sites which we consider may be of interest to you. We cannot and have not reviewed all of the sites linked to this site and cannot be liable for their content. Users link to other sites at their own risk and use such sites according to the terms and conditions of use of such sites.

By using the website you consent to the collection and use of your information as described in this policy.

Returns & Replacements

Our products are manufactured to customer order. Cancelled or returned goods will incur a 25% restocking charge. Please note; our Elements range, upholstered seating and cloakroom benching ranges can only be returned if faulty and not for any other reason.


Whilst every effort is taken to ensure descriptions on our website and in our catalogues are accurate, inevitable changes to products may occur. We therefore reserve the right to make necessary substitutions, whilst ensuring standards of quality and performance are maintained. Colours shown in the catalogue and on screen should be used for guidance only as variations may occur in the printing process and depending on the monitor used. Swatches are available on request.

Payment, Pricing & Promotions

Payment terms are 30 days net from invoice date or proforma.

All prices are quoted exclusive of VAT which will be added to all invoices at the rate of ruling at the date of despatch. Every effort is made to ensure pricing on our website is correct. We reserve the right to amend prices should adverse circumstances or market conditions make this necessary.


Subject to clauses (i), (ii) and (iii), all goods supplied by the Company are guaranteed for 5 years from the date of purchase unless otherwise stated against faulty materials and workmanship. During this period, goods will be repaired or have parts replaced free of charge provided that:

1. The goods can be inspected by the Company and evidence of purchase date provided

2. The goods have been purchased by the user and not for hire purposes

3. The goods have been subject to fair wear and tear during normal office hours

4. The goods have not been misused or handled carelessly or treated otherwise than in accordance with the product care guidance provided by the Company

5. Repairs have not been attempted other than by the Company

6. (i) all moving parts are subject to the same warranty as above save that the warranty period is 2 years

(ii) all fabric from the Company’s standard ranges used in the goods is subject to the same warranty as above save that the warranty period is 3 years

(iii) unless otherwise agreed in writing, fabric chosen by the Customer that is outside the Company’s standard ranges and fabric supplied by the customer for incorporation into goods is not covered by any of the above warranties.


Goods shall remain the property of eme Furniture until payment has been made in full.


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